Frequently Asked Questions

Browse the relevant venture page, open the service card, and choose an available time from the live calendar. Your selected slot is held for 24 hours while we confirm your booking and finalise details by email.

Yes. To move a confirmed session to a new date or time, contact us as early as possible and we'll re-arrange it subject to availability. Reschedule requests made more than 72 hours before your appointment are free of charge.

Cancellations made more than 72 hours before your scheduled appointment are free. Cancellations within 72 hours of the appointment incur a $27 fee for unexplained late cancellations. If you do not attend your scheduled session (a no-show), a $48 fee applies. Please contact us as soon as you know your plans have changed so we can offer the slot to someone else.

No. Due to the nature of digital products — which are delivered immediately and cannot be returned — we do not accept refunds or exchanges on digital downloads. Please review the product description carefully before purchasing.

All payments are processed securely through Stripe. You can pay by card at checkout, and your payment details are never stored on our servers.

Availability is synced in real time with our calendar, and any slot you select is temporarily reserved so two clients can't book the same time. If a slot is no longer showing, it has already been taken or held by another client.

The Journal is a subscriber-only publication. Subscribe with your email to unlock the full feed and receive new entries directly.

Visit the Media & Partnerships page under 'Collaborate' in the footer, or reach out through the Contact page and we'll respond directly.